![]() If you are in a call and do not see the dial pad and options (hold, transfer, etc), click the Call Controls button:.You can type letters in the phone number (i.e.You can dial internal extensions directly (i.e.You do not need to dial an “8” or a “1” for outside calls.To dial a phone number directly, enter the phone number in the search box and press Enter:. ![]() Right-click on the contact, select Call, then select a phone number or option from the menu.
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